Hear Me Now
Maldaba innovated new technology to help people with learning disabilities better manage their healthcare and communicate with their support network.
The Challenge for Hear Me Now
Like many people with a learning disability, Matthew Prosser suffered when there were changes across the multiple agencies that support him daily. New staff, new technology, new medications all require exchange of information and the loss of information could cause Matthew discomfort, anxiety, distress, or worse, medical complications and hospital admissions.
Skills
- Co-production
- Branding
- App Design
- Visual Design
- User Experience Design
- Front-End development
- App Development
- Web Development
- Responsive Design
- Rapid Prototyping
- API Architecture
- Stakeholder Engagement
Project outcomes
Reduction of re-admissions and service utilisations, high satisfaction rates, upscaling to 600 users in 3 years.
Having secured NHS innovation funding through the NHS’s SBRI program, Maldaba entered a co-production process with learning-disabled adults, their carers and families, and NHS professionals at Humber NHS Trust to innovate My Health Guide (the previous name for Hear Me Now), an App for phones and tablets, for people with learning-disabilities to manage their own information daily.
Hear Me Now has unlimited possibilities. It really will help put people with learning disabilities in control of their own health and wellbeing.
Trish Bailey, Clinical Care Director: Children & Learning Disability Services, Humber NHS
The Benefits
Hear Me Now helps people manage their information, tell others how they’re feeling, and record their communications with friends, families, keyworkers and health professionals.
Users experience better quality outcomes (reduced readmissions and hospital appointments, more stable daily patterns, more effective communications) and service providers are able to give better quality support (reduced repetition in sharing information, better retention, more consistent hand-over between agencies).
The Results
Following a 12-month trial in Humber with 200 service users that saw dramatic reductions in service utilisation and high satisfaction rates across both service users and staff, Humber are scaling-up the provision of Hear Me Now to 600 users and have committed to use the technology for the next 3 years.
Matthew has moved from nearly monthly hospital re-admissions, to avoiding re-admission for over 2 years.
Contact us to find out for yourself how we can help.
Related Case Study – KnowledgeShare
Maldaba worked closely with Brighton & Sussex University Hospital NHS Trust (BSUH) to develop and support next generation knowledge management software, KnowledgeShare, for NHS professionals.
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Who are we and what do we do?
We are a team of highly experienced developers, designers, and project managers with expertise in web development, app development, data management, digital transformation, and integration with third-party systems.
We work closely with NHS and healthcare operations leaders to develop innovative and user-friendly software solutions designed to solve complex problems, make processes more efficient and, ultimately, deliver long-term improvements to patient experience and the wellbeing of healthcare workers.